DS Effective Communication

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DS Effective Communication

Online Course

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Introduction to Effective Communication in Healthcare

  • Definition and importance of effective communication
  • Overview of communication models and theories

Legal and Ethical Considerations

  • Legislation related to healthcare communication
  • Confidentiality and the Caldicott Principles
  • Consent: Obtaining, respecting, and documenting

Communication Techniques and Best Practices

  • Positive vs. negative communication
  • Active listening and empathy
  • Overcoming communication barriers

Consent and Patient Rights

  • Importance of informed consent
  • Right to refuse and implications for care
  • Common reasons for refusal and how to address them

Confidentiality in Healthcare

  • Principles and importance of confidentiality
  • Legal requirements and best practices for information protection
  • Recording and sharing patient information

Advanced Communication Strategies

  • Understanding the Communication Cycle and Betari’s Box
  • Person-centred communication and care planning
  • Alternative communication methods (e.g., sign language, visual aids)

Documentation and Record-Keeping

  • Best practices for accurate and effective documentation
  • Legal and ethical considerations in record-keeping
  • Case studies and practical applications

Developing Effective Communication Plans

  • Planning and preparation for patient interactions
  • Identifying and overcoming planning barriers
  • Continuous improvement through feedback and reflection

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