DS Effective Communication
Online Course
Introduction to Effective Communication in Healthcare
- Definition and importance of effective communication
- Overview of communication models and theories
Legal and Ethical Considerations
- Legislation related to healthcare communication
- Confidentiality and the Caldicott Principles
- Consent: Obtaining, respecting, and documenting
Communication Techniques and Best Practices
- Positive vs. negative communication
- Active listening and empathy
- Overcoming communication barriers
Consent and Patient Rights
- Importance of informed consent
- Right to refuse and implications for care
- Common reasons for refusal and how to address them
Confidentiality in Healthcare
- Principles and importance of confidentiality
- Legal requirements and best practices for information protection
- Recording and sharing patient information
Advanced Communication Strategies
- Understanding the Communication Cycle and Betari’s Box
- Person-centred communication and care planning
- Alternative communication methods (e.g., sign language, visual aids)
Documentation and Record-Keeping
- Best practices for accurate and effective documentation
- Legal and ethical considerations in record-keeping
- Case studies and practical applications
Developing Effective Communication Plans
- Planning and preparation for patient interactions
- Identifying and overcoming planning barriers
- Continuous improvement through feedback and reflection
