DS Complaints Handling
DS Complaints Handling involves a systematic approach to address and resolve grievances. This training equips individuals with skills to receive, investigate, and resolve complaints effectively. Participants learn communication strategies, conflict resolution techniques, and the importance of maintaining transparency and accountability in handling complaints. The course aims to enhance customer satisfaction, organisational reputation, and overall service quality.
Course theory content will be made available after purchasing the course
Our course is made up of 2 components.
- Course Theory
- End of Course Test
This course has an 85% pass percentage required to successfully achieve the qualification.